Refund Policy

1. 14-Day Money-Back Guarantee

All Premium subscriptions (monthly and annual) are covered by a 14-day money-back guarantee from the date of initial purchase. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your original purchase date.

This guarantee applies to your first subscription payment. Renewal payments are not eligible for a money-back guarantee unless required by applicable law.

2. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to support@mapsscraper.shop within 14 days of your purchase date.
• Use the subject line: "Refund Request — [your email address]"
• Include your purchase date and the email address associated with your account.
• Optionally, tell us why you'd like a refund — this helps us improve the product (but is not required).

We aim to acknowledge all refund requests within 1 business day.

3. Refund Process

Once your refund request is approved, we will initiate the refund via Paddle, our payment processor.

• Refunds are returned to your original payment method (credit card, PayPal, etc.).
• Processing time is typically 5–7 business days, depending on your bank or payment provider.
• You will receive an email confirmation from Paddle once the refund has been processed.
• Your Premium access will be revoked upon refund approval.

We cannot guarantee exact processing times as these depend on third-party financial institutions outside our control.

4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• After 14 days: Refund requests submitted more than 14 calendar days after the purchase date are not eligible, except where required by applicable consumer protection law.
• Renewal charges: Recurring subscription renewal payments are non-refundable unless you were not notified of the renewal in accordance with our Terms of Service.
• Abuse of the guarantee: Users found to have purchased a subscription, used Premium features extensively, and requested a refund in bad faith may have their refund request declined and their account terminated.
• Violation of Terms: Accounts suspended or terminated for violating our Terms of Service are not eligible for refunds.

5. Subscription Cancellation

You may cancel your Premium subscription at any time — no cancellation fee applies.

• Log in to your Paddle Customer Portal (link sent in your purchase confirmation email) to cancel.
• Alternatively, email us at support@mapsscraper.shop and we will cancel on your behalf.
• After cancellation, your Premium access continues until the end of your current billing period. You will not be charged again.
• Cancelling a subscription does not automatically trigger a refund. If you are within the 14-day window, you must also submit a refund request as described in Section 2.

6. Contact

For refund requests or billing questions, please contact our support team:
support@mapsscraper.shop

We're here to help and will do our best to resolve any issue fairly and promptly.